MyMedLeads Patient Review Service

Reputation Builder FAQ

How does the service work?

Once you check a patient into your practice management software, MyMedLeads is alerted and adds that them to your feedback schedule. The patient will then receive an email asking them to rate their experience via a 5-star rating system. Patients who give you 4 or 5 stars are immediately redirected to one of your review sites, such as Yelp, Google, or Realself, making it easy for them to write a public review for your practice.

Patients that select 3 stars or less are shown an apology message letting them know you want to make the situation right. They will also be shown a comment box where they can leave their feedback about what went wrong, and what could have been done better. This feedback is captured internally, it is NOT posted to the web. The private feedback will be emailed to you so that you can take appropriate measures to rectify the situation. This gives you the opportunity to solve the problem before the individual vents their frustrations online. This feedback is also very useful, as it provides highly valuable insight that can help you avoid making the same mistakes in the future.

How many review sites do I get to pick?

We suggest that you only select 3 review sites at a time. Giving a patient too many choices usually means that the client will choose none.

We have multiple doctors at our practice. How does Reputation Builder work for our practice?

Reputation Builder is very flexible. The first thing to determine is whether you want to build reviews under the practice name or the doctor’s name. Larger practices with many doctors may opt to centralize the reviews while smaller practices might want to build reviews on doctor’s personal profiles. Please give us a call at 512-657-5866 to discuss ideas as to how to best set up your account. The best part is that you can always start with one system and switch later on.

What if I want to change the review sites?

Simply call our support line once you want to change your three sites. You may do so any time.

Am I committed to a year?

Reputation Builder is a month-to-month service, so you can cancel anytime, however we do offer a discount for annul subscribers. Pay only 11 months and get the 12th month for free. Please give us a call at 512-657-5866 to get started.

How much does the service cost?

The service is only $149 per doctor per month for individual review sites. If your practice is centralizing all of the reviews under the practice name, a $249 per month rate is available for practices with 2 to 4 doctors. If your practice has 5 doctors or more, please contact us at 512-657-5866 to discuss enterprise prices.

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Most patients who are pleased with the service or treatment they received from a physician are gracious and willing to leave appreciative comments. The key is to remove the roadblocks and make it as effortless as possible for the patient, and MyMedLeads does just that!

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MyMedLeads Review of Nextech Integration by Dr. Bansal

How MyMedLeads is Helping this Doctor Increase Revenue

Hear from Platic Surgeon, Dr. Vivek Bansal on how implementing MyMedLeads with his Nextech practice management software drastically improved staff efficiency, patient care and revenue. Dr. Bansal describes how the integration transformed his practice’s lead management process, significantly boosting staff productivity, office morale, patient engagement and practice revenue.

Some of Dr. Bansal’s observations are highlighted below.

  • It’s saved time for our staff and eliminated a lot of data entry work
  • Dramatically reduced the number of mistakes being made by the staff
  • Improved patient care and virtually eliminated complaints regarding unreturned calls
  • Morale has improved as the staff is more focused on interacting with the patient
  • Outgoing phone calls have increased 3x alongside increased practice revenue

Watch the video above to see Dr. Bansal’s full review, or visit Nextech.com to watch the entire webinar. If you would like to see a customized presentation of how MyMedLeads can benefit your own practice, click on the button below to request a free demo.

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4 New Year’s Resolutions for your Medical Practice

Notebook and pen

The year is coming to a close and many of us will soon be turning our focus to New Year’s resolutions for 2016. In addition to setting personal goals, the end of the year is a great time to reflect on your business’s progress over the past year and plan for how you want your practice to develop in the coming year.

MyMedLeads’ software is built on the core concept of ‘simplifying’ while ‘doing more’. Here are a few of our suggestions to get you started on the right foot in 2016.

1.)   Increase Revenue – There are a number of ways to go about increasing your practice revenue in 2016, but one of the simplest methods is to focus more on your existing “sales process”. How much revenue is your practice losing simply because leads are not being properly managed and followed up on? Studies indicate that for the average practice, at least 50% of leads are lost due to improper management.

Action Steps:

  • Decrease average lead response time by X minutes.
  • Follow up with each lead X number of times.
  • Review staff performance reports regularly and hold X amount of staff training sessions on proper call handling practices.

2.)   Reduce Marketing Expenses – Many practices approach marketing blindly, advertising their services on every platform without tracking the performance of any of them. This translates to a lot of wasted advertising dollars that could be better spent elsewhere. This year, resolve to focus more on quality and not quantity with your ad strategy. MyMedLeads’ ROI reporting features help you determine which lead sources are sending the highest converting leads.

Action Steps:

  • Assign call tracking numbers to all your major advertising sources to ensure you get a complete picture of marketing ROI.
  • Compare the quality of the leads each marketing source is sending your practice. (If an ad is sending you a lot of leads, but none of them are converting, then the ad is attracting the wrong people and may need to be reevaluated.)
  • Review marketing ROI reports regularly and hold quarterly budget review meetings to analyze and reallocate marketing dollars based on performance.

3.)   Get More Online Patient Reviews – For many doctors, online reviews can be a source of great anxiety, however, with the proliferation of review sites like Yelp, HealthGrades, Vitals and more, they simply cannot be ignored. In 2016, vow to take a proactive approach to managing your online reputation. Your best line of defense against negative online reviews is to make sure the good outweigh the bad. MyMedLeads Patient Review service to your account.

Action Steps:

  • Implement a system for collecting more authentic reviews from your loyal patient base.
  • Learn from negative reviews and identify what needs to change. For instance, complaints about long wait times or staff behavior can be remedied through better scheduling and training.
  • Respond to negative reviews professionally and positively. Share steps that you are actively taking to address the situation.

4.)   Automate More – In 2016, resolve to stop wasting your valuable time and resources on tedious tasks that can be automated. When practice workflow is automated, there are fewer mistakes and your front desk staff will have more time to focus on the things that really matter – like improving patient care.

Action Steps:

  • Put your lead nurturing process on auto-pilot with automated email marketing. MyMedLeads lets you create automated email campaigns for as many services or procedures as you like.
  • Add an automatic appointment reminder system to your practice. Text and email reminders can help free up your staff for more important tasks while reducing “no-shows”.
  • Minimize manual data entry where you can in order to save time and reduce errors. MyMedLeads auto-captures lead data from web forms and caller ID, and integrates with most practice management systems for seamless scheduling.

Turn Goals into Achievements with MyMedLeads

MyMedLeads helps ensure that your staff and marketing are all on the right track to meeting and exceeding your business goals in 2016. Let us help you take your practice to a whole new level this year – call (866) 858-6785 to schedule a free software demo or simply click on the button below.

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MyMedLeads Featured in Forbes Magazine

MyMedLeads Featured in ForbesMyMedLeads was recently featured in Forbes Magazine as a leading ROI tracking and lead management software for the medical industry.

Head over to Forbes.com now to check out the article.

MyMedLeads integrates with practice management and EMR software programs like NexTech and PatientNow for seamless, automatic scheduling of patients from MyMedLeads into your PM software.

The tool also integrates directly with over 400 marketing sources in the industry, including popular medical lead generation sites like RealSelf.com and LocateADoc.com. Using advanced call tracking and form integration technology, MyMedLeads auto-captures leads as they come in, providing medical practices with a centralized hub for managing prospective patients and and tracking the profitability of ad campaigns.

Call (866) 858-6785 or visit MyMedLeads.com now to schedule a customized software demo.

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MyMedLeads with the Nextech crew at the ASAPS show

MyMedLeads NexTech

MyMedLeads with the Nextech crew at The Aesthetic Meeting 2014 in San Francisco. Nextech is the leader in specialty specific Electronic Medical Records (EMR), Practice Management, Billing, and Marketing software.

MyMedLeads integrates directly with Nextech software to provide users with an integrated solution – allowing them to easily manage and organize the leads and calls their advertising generates.

To learn more about integration between your MyMedLeads account and your Nextech practice management software, visit our Nextech integration page.

 

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Get New Patients with the MyMedLeads Deals Program

Recent statistics have indicated that Facebook is now driving more online traffic than Google to many big-name sites across the web (among others). Much of the Facebook-driven traffic originates from links that members and brand pages post. Facebook also gives advertisers some unique targeting options that allow brands to select which group of people will see their ad.

MyMedLeads is excited to announce our newest feature – MyMedLeads Deals!

Our team has been busy working on a Facebook Paid Ad strategy that will help MyMedLeads clients gain new patients and reconnect with old clients.

The new service works like this:

Step 1. Our writers will craft an email campaign to send out to all of the leads in your MyMedLeads account. This email will be an invitation to view and like your Facebook fan page to stay up-to-date on special offers, giveaways and receive helpful tips.

Step 2. Once your practice has obtained more followers, our team will create specific Facebook ads to target not only your followers but local users that fit your demographics (for example: women between the ages of 28 to 55 in the Austin area).

Step 3. The Facebook ads will appear in user’s Facebook newsfeed like the example shown below.

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Step 4. When Facebook users click on the ad, they will be taken to your personal MyMedLeads Deal landing page. This deal page includes a form and social media badges so that they can easily share your special offer with their friends.  There is also a direct link to Google + so that you can gather reviews.

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Step 5. When a customer fills out the form or calls the unique call tracking number listed on your deal page, the lead will be tracked as “MyMedLeads Deals” in your account.

This new program is paid for on a month-to-month basis. We take care of all design, email marketing, and tracking.  We are currently waiving the $300 setup fee and the cost of the MyMedLeads Deals Program is $399 per month. This gets you exclusive rights for your procedure in your city with a 3 month minimum.

To claim your spot in the MyMedLeads Deal Program now, please call 512-657-5866 today!

 

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MyMedLeads is Exhibiting at Plastic Surgery The Meeting in San Diego

MyMedLeads San Diego

We are excited to announce that we will be exhibiting at Plastic Surgery The Meeting in San Diego Oct. 11 – Oct. 15. Please stop by booth #821 to see how MyMedLeads works to streamline and accelerate the patient acquisiton process. We will be unveiling a new service at the show and demoing some of our new features, including our appointment confirmation system and keyword conversion reporting tools.

If your patient conversion rates aren’t where you would like them to be, our tools can help. MyMedLeads is loaded with a suite of automated productivity features, including call tracking, automated follow-up, text message reminders, ROI reports, automated email marketing and much more. Visit MyMedLeads.com to see a full list of features.

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When: October 11 – 15
Where: San Diego Convention Center
Booth: 821

Schedule a Personalized Demo of our Software!

If you would like to schedule a free MyMedLeads demo at the show or online, please call (512) 657-5866. A personalized demo will give you a custom-tailored look at how specific MyMedLeads tools can simplify your office workflow and drive new patient acquisition.

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